FAQs

Do you deliver to my area?

We service St. Louis County and parts of Franklin and Jefferson County. Our prices reflect a complimentary delivery within a 10 minute radius of Eureka, Missouri. We will certainly travel beyond that for an additional cost (distance dependent). Delivery orders require a purchase of a minimum of $75.00. Pick up in Eureka can be arranged for purchases under the $75.00 minimum.

How large are your POP Up Tents?

Each bed is an inflatable, twin mattress (approximately 38” X 75”) Our tents slide right over the bed, but need a little space beyond the mattress.

My birthday boy/girl isn’t into any of your offered themes. Can you do custom themes?

Of course! We love customizing our P.O.P.S! We will work with you on a custom theme. Please understand that prices may vary depending on the theme of your choice!

What if a balloon pops or deflates before my event?

We always leave a few extra balloons with our orders. Factors such as extreme heat and sunlight will affect the durability of your balloons. Balloons can pop and shrink if installed in direct heat and sunlight within a few hours. If installed inside, your balloons can last weeks to months!

Do you install balloon garlands or do I ?

Our prices reflect your installation (complimentary installs if you are located in Eureka, MO). We can install a balloon garland for an additional $15.00 (This price reflects materials needed and labor). You can also purchase our install hooks (go on easily with painters tape as not to leave a mark in your wall/hanging space) at 3 for $5.00

Do you require a deposit?

Yes. All orders over $100 require a deposit of $25/$100. This will be put toward your total the day of your event. We ask for a $50 damage deposit on our Pajama P.O.P.S. We understand accidents happen, however, should something large be broken we will keep the damage deposit. Otherwise the damage deposit will be put toward your total balance the day of your event.

What’s your cancellation policy?

Please notify us within three days if your event is going to be cancelled. Deposits will be refunded if we have a notice of three days and you do not plan to reschedule. Cancellations under three days will not be refunded. If we can work out a time to reschedule, we will keep your deposit until the day of your event.